Returns Policy

If you are not happy with your merino, or if you would like to exchange your item we have made it as simple as possible.

Keep the items in perfect condition, keep labels attached and do not wear or wash. Complete the return/exchange form on the back of the invoice sent with your product and post it back within 45 days.  Please ask for a record of postage incase the package gets lost on the way to us.  The address to send it to is;

Merino Monsters Ltd
9 Laurel Grove
Chelmsford
CM2 9BL

Once we receive the items we will process the return/exchange.  Returns will be refunded into your account within 30 days of receiving the items.  Exchanges will be despatched within 3 working days if items are in stock, if the item is not in stock we will contact you within 3 working days by email.

We do not refund the cost of return postage  unless the item is faulty or we have send you the wrong item.

If you would like an exchange and you are in the UK we will post the exchange item to you for free.

If you have any other queries regarding your purchase please email us, we are happy to help.